Legal Terms and Conditions

This website (“Website”) is hosted and managed in the Republic of South Africa and is owned by The Tibb Doctor based, a sole proprietorship of Dr Faheema Gani with the practice address being Unit 8, Eldo Junction Saxby @R101, 1055 Frederik Street, Centurion, 0157 (telephone: 012 740 7345) . The Tibb Doctor elects this address for all purposes in connection with these Terms. These Terms and your use of this Website shall be governed by the laws of the Republic of South Africa and the parties to these Terms are you and The Tibb Doctor. By continuing to use this Website you accept these Terms.

Save for any liability which may arise in terms of applicable law, The Tibb Doctor will not be liable for any loss, damage or expense arising from the use of or reliance upon the information provided on this Website and does not guarantee the completeness or accuracy of the information contained on this Website.

You consent to the exclusive jurisdiction of the High Courts in the Republic of South Africa in respect of any disputes arising out of your use of this Website or in respect of these Terms.

The Tibb Doctor reserves the right to amend or replace these Terms from time to time. Any amendments to these Terms, or the new Terms, as the case may be, will be published on this Website. You are only granted a limited right to access and make personal use of this Website. This right does not permit you to reproduce, distribute, sell, modify or otherwise use the content of this Website, or any portion thereof, for any public or commercial purpose, without the prior written consent of The Tibb Doctor, or as provided for in these Terms.

By accessing this Website you agree to be bound by and to adhere to these Terms. Should there be any provision in these Terms that you do not understand, the onus is on you to ask The Tibb Doctor to clarify the relevant provision to you before you accept the Terms.

This Website is provided by The Tibb Doctor “as is” and The Tibb Doctor makes no representations or warranties as to the operation of this Website or the content thereof. The Tibb Doctor does not warrant that the service from this Website will be uninterrupted, timely or error free.
The Tibb Doctor does not warrant that this Website, its server(s) or any electronic mail sent from this Website are free of viruses or other harmful components. You are solely responsible for the protection of your hardware and software from viruses and other harmful components.
No person, business or website may link to this website without prior permission of this Website. The inclusion of any link on this Website to any other website does not imply an endorsement by The Tibb Doctor of that linked website or any services or products offered on that linked website.
Comments made via this Website must not violate the right(s) of any third party, including any intellectual property, privacy or other personal or proprietary right. Comments containing any defamatory, unlawful, abusive or obscene material will be deleted at The Tibb Doctor’s discretion and the contributor of such comments will remain accountable towards any third party to whom harm has been caused. The Tibb Doctor and its third party service providers shall not be responsible, and shall have no liability to you, with respect to any information or materials posted by others on this Website.
The Tibb Doctor does not necessarily endorse or agree with the comments posted on this Website. Comments posted on this Website are reflective of the views of the contributor thereof and do not necessarily represent the views of The Tibb Doctor or its third party service providers. Please note however, that your comments will become the property of The Tibb Doctor and The Tibb Doctor will not be limited in the use of any of your comments. The Tibb Doctor will not compensate you for its use of any comments made via this Website.
Neither The Tibb Doctor nor any of its employees, agents or affiliates shall be liable for any damage or loss of any nature, and howsoever arising, including out of the use of or inability to use this Website, any reliance placed on the content of this Website or any website which is linked to this Website by a hyperlink. By using this Website you indemnify The Tibb Doctor, its employees, agents and affiliates against all such losses and damages.
The Tibb Doctor reserves the right to suspend this Website or any part thereof or to terminate your account at any time if The Tibb Doctor deems that you are not using this Website in compliance with these Terms.

and are subject to availability.
Prices are correct as at the time of publication on this Website, but are subject to change without notice. The Tibb Doctor will take all reasonable efforts to accurately reflect the description, availability, purchase price and delivery charges of products on the Website, however should there be any errors on the Website, we will not be liable for any loss, damage or expense that you incur in connection with such error, save for in the case of any incorrect purchase price, in which case we will refund to you any amount already paid.
Prices will be displayed in South African Rand and exclude VAT. Prices are applicable to cash and credit card purchases only, include any discounts and may differ when claiming from your medical aid.
Should The Tibb Doctor not be able to fulfil any order at the advertised price due to sold out stock, The Tibb Doctor will inform you via your elected method of communication. If you have already paid, The Tibb Doctor will reimburse you for the rand value you have paid for such product.
Prices on this Website apply to South Africa only and products purchased via this Website will only be delivered within South Africa to areas where we deliver.

You must be 18 years or older to place an order via this Website. We encourage all shoppers to register and create an online shopping profile to ensure future online shopping transactions are quick and easy. Once you have completed an online shopping profile and have registered, you agree to keep your username and password secure and confidential. Selecting a product and adding the product to your shopping basket does not constitute a sale or order. Your order will be deemed to be confirmed once you electronically submit a completed order for one or more products offered by this Website and your payment has been authorised and you have received a tax invoice which will be sent to you via your selected communication method.

Our online payment options are administered by Yoco, a specialist third party payment provider who are trusted experts in the field of secure online payments. You may pay for your order by one of the following payment methods:


  • Credit card: Visa or MasterCard;
  • Debit card: Visa or MasterCard.


The total value of your online order will debited against the payment method tendered during the checkout process.


Once you have selected your payment method and accepted these Terms, you will be directed to Yoco’s secure site for payment of the applicable purchase price for the goods. Your payment will be presented to the bank for authorisation. Should such authorisation be declined, you order will be cancelled. Should the authorisation be successful, your order will be processed for delivery to you. Your payment details are held by Yoco in a secure encrypted server which is not accessible from the Internet. This Website will maintain a full record of every transaction concluded via this Website for a period of 12 months from date of such sale.

The Tibb Doctor reserves the right to refuse to processing of the payment for any order and/or to cancel any purchase, partially or completely, with notice given to you.
If you discover that you have made a mistake with your order and the order has not yet been confirmed by The Tibb Doctor as set out in the Online Orders section above, please contact the Customer Service Centre on 012 740 7345 or [email protected] immediately. The Tibb Doctor cannot guarantee that we will be able to amend or cancel your order in accordance with your instructions. Orders cannot be cancelled once they have been confirmed by The Tibb Doctor as set out in the Online Orders section above. You are, however, entitled to return the products in accordance with the Returns and Defective Items sections hereunder. Delivery fees are non-refundable for cancelled orders or returned orders.

Delivery is estimated to occur within 2-5 working days from the day that your order has been confirmed and it is subject to stock availability. Although The Tibb Doctor will make every effort to meet the time frame for delivery, certain factors may affect delivery times and we cannot guarantee that every item will be delivered in such time frame. Deliveries will take place during office hours (8am to 5pm, Monday to Friday). No deliveries will be made on weekends and public holidays. Please note that it might not be possible for The Tibb Doctor to deliver to certain areas. During the checkout process you will be required to enter your postal code and address to determine if you are eligible for door-to-door delivery.


A delivery is considered complete as soon as the parcel is accepted by you or an individual on your behalf at your specified delivery address. Anyone who takes receipt of the parcel is presumed to be authorised to accept delivery on your behalf. For verification purposes, the person accepting the parcel may be required to produce some form of identification (identity document/drivers licence/passport). Should nobody be present at the address at the time of delivery, the parcel will remain with the courier company. Please note that we reserve the right to charge an additional delivery fee for a second attempt at delivery. Delivery will then be effected for a second time at the indicated delivery time. If at that time there is no one present at the address, the parcel will be returned to our warehouse and a return will be processed for the products purchased. The delivery fee is non-refundable. You will be contacted in order to confirm the refund method you would prefer.

It is your responsibility to ensure that you or the intended receiver of the parcel inspect(s) the parcel on arrival and makes known any complaints. The receiver has the right to refuse the parcel if it appears to have been opened or if it has been damaged.

The Tibb Doctor charges a standard non-refundable delivery fee to deliver door-to-door and this fee will be displayed when you view your cart before checkout.


Some items (heavy or large, based on volumetric weight) may carry additional delivery fees the customer will be informed of this fee after the purchase and the order will be refunded in full if the delivery fee is not acceptable to the customer. Every reasonable effort is taken to ensure that the delivery costs displayed on the site are correct at the time of your purchase. However, if a delivery fee is incorrectly displayed, The Tibb Doctor will not be obliged to deliver products at an incorrect delivery fee. The Tibb Doctor will only be liable to return payment already made by you in the case you choose to cancel the sale once you have been made aware of the correct delivery fee.

According to the Medicines and Related Substance Act, NO MEDICINES ARE RETURNABLE FOR CREDIT. The ruling has been made for Health and Safety reasons and is in your best interests. The Tibb Doctor can face criminal prosecution if this law is not complied with. Orders are subject to availability of the medicine. Special order medicines cannot be cancelled.

The re-dispensing of a medicine which has been returned is prohibited. The Tibb Doctor will accordingly not accept the return of any medicine for credit or replacement unless there is a defect in the medicine or its packaging at the time of supply, or if an incorrect medicine has been dispensed.

Compaints must be brough to the attention of The Tibb Doctor through email: [email protected] or telephone: 012 740 7345 Mon-Fri 8am-5pm.

may at its discretion release printed or digital promotional or discount coupons (“coupons”) from time to time. Such coupons may be available through this Website and/or from third-party websites, in magazines and other media. Coupons are issued with specific terms that regulate how and when they can be used. The onus is on you to check the full coupon terms to ensure that you understand these terms.

Reliance on any information provided on this Website is solely at your own risk.

The content of this Website is provided as a service to you for educational purposes only. It is not intended to be a substitute for professional medical advice, diagnosis, or treatment. If you are experiencing symptoms or need medical advice, you should book a consultation with The Tibb Doctor or your chosen health professional.

It may be necessary for The Tibb Doctor to disclose your personal information [as defined in the Protection of Personal Information Act 4 of 2013] to our employees, divisions or associates, suppliers, business partners and third party service providers who assist us to interact with you via our Website, email or any other method, for the ordering of goods, the delivery of goods or the submission of any claim regarding any goods you have purchased.
By disclosing or submitting your personal information to us you consent to us processing your personal information for the purposes described in these Terms. This includes: (a) your personal information being processed by The Tibb Doctor within the The Tibb Doctor database; (b) your personal information being shared within the The Tibb Doctor staff (c) your personal information being shared with third parties who have a strategic marketing relationship with The Tibb Doctor; (d) receiving printed and electronic marketing material to inform you of special offers and products that may be of interest to you; and (f) receiving marketing material from third parties who have a strategic marketing relationship with The Tibb Doctor.
The information provided to The Tibb Doctor via this Website is processed and recorded in The Tibb Doctor’s computer system.
You have the right, in accordance with the relevant legislation, to (a) obtain access to your personal information held by The Tibb Doctor; (b) to request the correction, destruction or deletion of your personal information held by The Tibb Doctor; and (c) to object to the processing of your personal information. It furthermore remains your responsibility to inform The Tibb Doctor of any changes to your personal information.
You may opt-out of any direct marketing received from The Tibb Doctor should you so elect, by notifying The Tibb Doctor thereof in writing, alternatively, telephonically via the The Tibb Doctor’ Customer Service Centre on 012 740 7345.
In addition, you may object to your personal information being shared with third parties who have a strategic marketing relationship with The Tibb Doctor, by notifying The Tibb Doctor in writing of such objection, alternatively telephonically via the The Tibb Doctor’ Customer Service Centre on 012 740 7345. If you object to your personal information being shared with third parties who have a strategic marketing relationship with The Tibb Doctor, prior to the information being shared with such third parties, The Tibb Doctor will not disclose your personal information to third parties. If you object to the sharing your personal information subsequent to the information being shared with third parties, The Tibb Doctor will instruct such third parties to destroy or delete all records containing your personal information and to refrain from retaining any record thereof.
You will only be contacted should you subscribe to our newsletter updates, fill out the online consultation form or like us on Social Media, indicate via e-mail that you wish to be informed of special offers and/or other offers.
This Website server will collect the IP addresses of visitors who access this Website.
This Website makes use of cookies to identify the computer device with which you connect to this Website. The Tibb Doctor reserves the right to restrict your use and access to this Website or part(s) thereof in the event of any unauthorised use thereof.

All material on (editorial and audio-visual) is protected by copyright. All the Website’s intellectual property rights are specifically reserved.